Frequently Asked Questions
Q. Does Sagebrook Home sell directly to consumers?
No, Sagebrook Home is wholesale to the trade only. We sell to retailers, designers, distributors and e-tailers. Resale licenses are required of all Sagebrook Home customers.
Q. Are there promotions or discounts that I can take advantage of to increase my profits?
Sagebrook Home prides itself on having some of the best everyday prices in the market. Contact your sales rep for any specials, closeouts or promotional deals.
Q. Does Sagebrook Home have a drop ship program?
Yes, with our “Box-On-Demand” packaging system, our Drop Ship program is state of the art. However, Sagebrook Home requires a minimum yearly commitment along with established EDI and shipping procedures. Contact email@example.com for more information.
Q. Does Sagebrook Home ship to residential addresses?
Yes. Additional fees may apply for residential delivery. For more information about shipping and delivery, click here: Terms and Conditions
Q. What does freight cost?
Freight varies depending on the size of your order. Sagebrook Home prefers to ship LTL by the pallet.
Q. How quickly will Sagebrook Home ship my order?
Sagebrook Home works hard to get your order out as soon as possible. The typical ship time is 3 to 5 business after an order has been placed and payment has been received.
Q. Will you backorder items that are out of stock?
Although we try to have everything you want in stock, sometimes items need to be backordered. These backordered items will be shipped when they are available and if it makes sense for shipping. Backorders under $100 will be automatically cancelled.
Q. What do I do when an item or items arrive broken?
Sometimes this happens. A claim can be filed right here on our website; go to Customer Forms at the bottom of our Home Page, or click here Claim Form. Complete the claim form, and attach photos of the boxes for each item being claimed. You can upload your images at the bottom of the form!
Claims must be filed within 10 days of receipt of order, so be sure to inspect all of your goods immediately upon arrival. Sagebrook Home reserves the right to refuse a claim or offer a percentage discount for saleable items.