Frequently Asked Questions
Q. Does Sagebrook Home sell directly to consumers?
No. Sagebrook Home sells wholesale to the trade only. Resale licenses are a requirement for all Sagebrook Home customers.
Q. What is your opening order and re-order minimum?
Sagebrook Home's opening order and re-order are both $500, as we ship by pallet in order to ensure maximum protection for our products.
Q. Does Sagebrook Home offer promotions or discount programs?
Sagebrook Home prides itself on offering the best prices in the market - every day. Contact your sales rep for any specials, closeouts, or promotional offers.
Q. Does Sagebrook Home have a drop ship program?
Yes. The program requires a minimum yearly committment along with established EDI and shipping procedures. Using our state-of-the-art Box On Demand system, we ensure the best drop ship packaging possible. Contact firstname.lastname@example.org for more information.
Q. What does freight cost?
Sagebrook Home ships LTL by the pallet. Freight varies by order size and shipping destination. Orders over $2,000 qualify for a 15% freight cap to destinations in the continental United States. Contact your sales rep for more information about freight caps in your state.
Q. How quickly will Sagebrook Home ship my order?
Sagebrook Home works hard to ship your order as quickly as possible. The typical ship time is 3 to 5 business days after an order has been placed and once payment has been received.
Q. Does Sagebrook Home ship to residential addresses?
Yes. Additional fees may apply. For more information about shipping and delivery, see our Terms and Conditions .
Q. Will you backorder items that are out of stock?
Although we try to have everything in stock, sometimes items need to be backordered. These backordered items will be shipped when they are available and if the total reaches our $500 minimum. Customer service will be in touch once your backorder is available. Backorders under $100 will be automatically cancelled.
Q. What do I do if an item arrives damaged?
With fragile decor, sometimes this happens, so we've made our claims process as easy as possible. Complete our Claim Form, uploading clear photos of each item being claimed. Our Claims Department will be in touch and process your claim within 3-5 business days.
Only one claim will be accepted per invoice, and it must be submitted within 10 days of receipt of order, so be sure to inspect all of your goods immediately upon arrival. Sagebrook Home reserves the right to refuse a claim or to offer a percentage discount for saleable items.
If your question wasn't answered here, please contact us at email@example.com or give us a call at 323-720-8881.