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Cotton Throw
TW-NE-016
TW-NE-016
Cotton Throw
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FAQ

General

Orders

Shipping

Claims & Returns

To view pricing and place orders, please sign in or apply for a wholesale account here. Once approved, you'll officially have an account with Sagebrook Home and will be able to see pricing, place orders, create wishlists, see the status of your orders, and access exclusive sales and promotions.

No. We sell wholesale to the trade only. Resale licenses are a requirement for all Sagebrook Home customers. If you are a consumer, you can purchase a selection of our merchandise directly from Amazon here.

Minimum order is $500.

No, only products shown are items that are in-stock + available in the next 60 days. Just because a product is not appearing does not necessarily mean it's discontinued. Contact Customer Service if you have a question about a specific products: (323) 720-8881, cs@sagebh.com

Although we try to have everything in stock, sometimes items need to be backordered. These backordered items can be shipped with your approval once available and if the total reaches your country's minimum. Customer service will be in touch once your backorder is available. Backorders under $250 will be automatically cancelled.

Once your first order is placed with a credit card, you may apply for terms with an order minimum of $3,000. Please complete a Credit Application, and contact Customer Service for more assistance. (323) 720-8881, cs@sagebh.com

Yes, all customers may purchase less than a case pack quantity, for a higher price. On a product's page you'll see the variance in price, and the price will change accordingly as you edit the quantity. Items shipped at less than the order minimum will be given the single wholesale price and have a shipping rate of 35%.

Yes. Click here to see if you qualify. Using our state-of-the-art Box On Demand system, we ensure the best drop ship packaging possible.

If you can't meet the minimum drop ship committment, you may still sell Sagebrook Home decor online if you purchase and house your own inventory first. We would be happy to provide you with hi-res images and specs for the products that you have ordered from us.

We work hard to ship your order as quickly as possible. The typical shipping window is 3 to 5 business days after an order has been placed and once payment has been received.

Freight Rate Tiers:

  • $500 - $1999 = 25% flat rate shipping anywhere in the country. (Orders under $1000 will be subject to a handling fee of $50.)
  • A 25% freight rate is applicable for complete 100% shipments from either South Carolina DC (East Coast) or Los Angeles DC (West Coast).
  • Sagebrook Home can offer to the customer the ability to pay actual freight costs if goods ship from both East + West Coast warehouses from the same order and is less than $500 from each distribution center.
  • Any orders that include a fragile LTL item (furniture, mirrors, art, etc.) MUST meet the $1,000 minimum.
  • $2000 - $4999 = See Freight Map Flat % here.
  • $5000 + = 15% Freight Cap.
  • For Canada, please contact Candym/Canfloyd:
Candym/Canfloyd
49 Riviera Drive
Markham Ont., L3R 5J6
(905) 474-1555

Minimum order is $500.

Yes. Additional fees may apply. For more information about shipping and delivery, see our Terms & Conditions.

You'll find the freight company and tracking number at the top of your invoice.

  • Count and confirm the number of cartons and/or items received at time of delivery.
  • Record this number on the freight bill or delivery document and sign for the delivery.
  • Inspecting each carton and/or item foWord Wrap r damage in the presence of the delivery driver.
  • Noting any overage, shortage, and/or damage on the freight bill or delivery document, with the acceptance of the delivering drivers signature.
  • Sagebrook Home must be notified immediately if there is shortages or damages during delivery. Including photos of the pallet(s) and showing any damage to the shipment.
  • Sagebrook Home cannot be held responsible for any damages or missing packages if not notated on the BOL in the presence of the delivery driver.
  • Sagebrook Home has the right to deny any claims, if all of the above, mentioned shipping policies are not followed.
 

Your credit card will be authorized when we go to pack your order. The card is not charged and the funds are not captured until your order is shipped, at which time you'll receive an invoice by email. (Think of it like a hotel deposit.)

 

Contact your sales rep and they will take care of you! If you're not sure who your sales rep is, contact Customer Service at cs@sagebh.com or (323) 720-8881.

With fragile decor, sometimes this happens, so we've made our claims process as easy as possible. Complete our Claim Form, uploading clear photos of each item being claimed. Our Claims Department will be in touch and process your claim within 3-5 business days.Only one claim will be accepted per invoice, and it must be submitted within 10 days of receipt of order, so be sure to inspect all of your goods immediately upon arrival. Sagebrook Home reserves the right to refuse a claim or to offer a percentage discount for saleable items.

Sagebrook Home does not take returns however; a return would be considered on a case by case basis. No returns or damaged merchandise will be accepted without a Return Authorization issued by our Customer Service Department. All returns are subject to a 25% restocking fee plus shipping, handling and re-consignment charges both ways.

Sure! Email cs@sagebh.com with your Company name, address, and Tax ID information, or fill out a request form here.

Shipping

  • Count and confirm the number of cartons and/or items received at time of delivery.
  • Record this number on the freight bill or delivery document and sign for the delivery.
  • Inspecting each carton and/or item foWord Wrap r damage in the presence of the delivery driver.
  • Noting any overage, shortage, and/or damage on the freight bill or delivery document, with the acceptance of the delivering drivers signature.
  • Sagebrook Home must be notified immediately if there is shortages or damages during delivery. Including photos of the pallet(s) and showing any damage to the shipment.
  • Sagebrook Home cannot be held responsible for any damages or missing packages if not notated on the BOL in the presence of the delivery driver.
  • Sagebrook Home has the right to deny any claims, if all of the above, mentioned shipping policies are not followed.
 

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