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TW-NE-016
Cotton Throw
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FAQ

General

Orders & Shipping

Claims & Returns

To view pricing and place orders, please sign in or apply for a wholesale account here. Once approved, you'll officially have an account with Sagebrook Home and will be able to see pricing, place orders, create wishlists, see the status of your orders, and access exclusive sales and promotions.

No. We sell wholesale to the trade only. Resale licenses are a requirement for all Sagebrook Home customers. If you are a consumer, you can purchase a selection of our merchandise directly from Amazon here.

Minimum order is $500.

No, only products shown are items that are in-stock + available in the next 60 days. Just because a product is not appearing does not necessarily mean it's discontinued. Contact Customer Service if you have a question about a specific products: (323) 720-8881, cs@sagebh.com

Although we try to have everything in stock, sometimes items need to be backordered. These backordered items can be shipped with your approval once available and if the total reaches your country's minimum. Customer service will be in touch once your backorder is available. Backorders under $250 will be automatically cancelled.

Once your first order is placed with a credit card, you may apply for terms with an order minimum of $3,000. Please complete a Credit Application, and contact Customer Service for more assistance. (323) 720-8881, cs@sagebh.com

Yes, all customers may purchase less than a case pack quantity, for a higher price. On a product's page you'll see the variance in price, and the price will change accordingly as you edit the quantity. Items shipped at less than the order minimum will be given the single wholesale price and have a shipping rate of 35%.

Yes. Click here to see if you qualify. Using our state-of-the-art Box On Demand system, we ensure the best drop ship packaging possible.

If you can't meet the minimum drop ship committment, you may still sell Sagebrook Home decor online if you purchase and house your own inventory first. We would be happy to provide you with hi-res images and specs for the products that you have ordered from us.

We work hard to ship your order as quickly as possible. The typical shipping window is 3 to 5 business days after an order has been placed and once payment has been received.

Freight Rate Tiers:

  • $500 - $1999 = 25% flat rate shipping anywhere in the country. (Orders under $1000 will be subject to a handling fee of $50.)
  • A 25% freight rate is applicable for complete 100% shipments from either South Carolina DC (East Coast) or Los Angeles DC (West Coast).
  • Sagebrook Home can offer to the customer the ability to pay actual freight costs if goods ship from both East + West Coast warehouses from the same order and is less than $500 from each distribution center.
  • Any orders that include a fragile LTL item (furniture, mirrors, art, etc.) MUST meet the $1,000 minimum.
  • $2000 - $4999 = See Freight Map Flat % here.
  • $5000 + = 15% Freight Cap.
  • For Canada, please contact Candym/Canfloyd:
Candym/Canfloyd
49 Riviera Drive
Markham Ont., L3R 5J6
(905) 474-1555

Minimum order is $500.

Yes. Additional fees may apply. For more information about shipping and delivery, see our Terms & Conditions.

You'll find the freight company and tracking number at the top of your invoice.

Returns are not accepted as standard policy. Exceptions may be considered on a case-by-case basis with prior authorization.

Approved returns are subject to:

  • 25% restocking fee
  • Return shipping and handling charges

We aim to resolve damage issues quickly and efficiently.

To submit a claim:

  1. Complete the Claim Form
  2. Upload clear photos of each affected item
  3. Submit within 10 days of receiving your order

Our Claims team will review your submission and respond within 3–5 business days.

Please note:

  • Only one claim may be submitted per invoice
  • Each item must be photographed individually (and as a group if multiple items are claimed)
  • Sagebrook Home | Elevarre reserves the right to offer a replacement, credit, or partial discount for saleable items

Claims & Returns

Returns are not accepted as standard policy. Exceptions may be considered on a case-by-case basis with prior authorization.

Approved returns are subject to:

  • 25% restocking fee
  • Return shipping and handling charges

We aim to resolve damage issues quickly and efficiently.

To submit a claim:

  1. Complete the Claim Form
  2. Upload clear photos of each affected item
  3. Submit within 10 days of receiving your order

Our Claims team will review your submission and respond within 3–5 business days.

Please note:

  • Only one claim may be submitted per invoice
  • Each item must be photographed individually (and as a group if multiple items are claimed)
  • Sagebrook Home | Elevarre reserves the right to offer a replacement, credit, or partial discount for saleable items

Not finding what you’re looking for?

Your questions, ideas, and concerns are very important to us.
Please fill out the contact form or reach out to our team directly by phone or email.
We’re here to help!

Contact-us

FAQ

General

Orders & Shipping

Claims & Returns

To view pricing and place orders, you must be logged into an approved trade account.
If you don’t yet have an account, you can apply online. Once approved, you’ll have full access to pricing, inventory, ordering, and exclusive promotions.

We partner with businesses in the home décor and design industry, including retailers, interior designers, and other qualified trade professionals.
All applicants must provide a valid resale certificate and are subject to approval.

No. Sagebrook Home | Elevarre is wholesale-only and sells exclusively to the trade.
A valid resale license is required to open an account.
Select items may be available through authorized retail partners.

Dealer Accounts: $500 minimum order
Designer Program: No minimums

The website features items that are currently in stock or expected to arrive within the next 30 days.
If you are looking for a specific item that is not listed, Customer Service can assist you.

Yes. Backorders can be fulfilled once inventory becomes available, with your approval.
Backorders must meet minimum order requirements to ship. Backorders under $500 will be automatically canceled.
The estimated ship date reflects when your order will reach 90% fulfillment. This is subject to change. Please reach out to our Customer Service team for more details.

After placing your first order by credit card, you may apply for payment terms with a minimum order of $3,000.
Complete a credit application and contact Customer Service for assistance.

Yes. Our Designer Program is designed to support interior designers with added flexibility and rewards.

Benefits include:

  • Exclusive designer pricing
  • No order minimums
  • Flat-rate shipping based on order size
  • 5% annual rebate based on total purchases

Yes. Qualified partners may apply for our dropship program, designed for seamless fulfillment with optimized packaging.

Yes. If you purchase inventory, you may sell it through your own channels.
We provide high-resolution images and product details to support your listings.

We work hard to ship your order as quickly as possible. The typical shipping window is 3 to 5 business days after an order has been placed and once payment has been received.

Freight Rate Tiers:

  • $500 - $1999 = 25% flat rate shipping anywhere in the country. (Orders under $1000 will be subject to a handling fee of $50.)
  • A 25% freight rate is applicable for complete 100% shipments from either South Carolina DC (East Coast) or Los Angeles DC (West Coast).
  • Sagebrook Home can offer to the customer the ability to pay actual freight costs if goods ship from both East + West Coast warehouses from the same order and is less than $500 from each distribution center.
  • Any orders that include a fragile LTL item (furniture, mirrors, art, etc.) MUST meet the $1,000 minimum.
  • $2000 - $4999 = See Freight Map Flat % here.
  • $5000 + = 15% Freight Cap.
  • For Canada, please contact Candym/Canfloyd:
Candym/Canfloyd
49 Riviera Drive
Markham Ont., L3R 5J6
(905) 474-1555

Minimum order is $500.

Yes. Additional fees may apply. For more information about shipping and delivery, see our Terms & Conditions.

You'll find the freight company and tracking number at the top of your invoice.

Returns are not accepted as standard policy. Exceptions may be considered on a case-by-case basis with prior authorization.

Approved returns are subject to:

  • 25% restocking fee
  • Return shipping and handling charges

We aim to resolve damage issues quickly and efficiently.

To submit a claim:

  1. Complete the Claim Form
  2. Upload clear photos of each affected item
  3. Submit within 10 days of receiving your order

Our Claims team will review your submission and respond within 3–5 business days.

Please note:

  • Only one claim may be submitted per invoice
  • Each item must be photographed individually (and as a group if multiple items are claimed)
  • Sagebrook Home | Elevarre reserves the right to offer a replacement, credit, or partial discount for saleable items

Claims & Returns

Returns are not accepted as standard policy. Exceptions may be considered on a case-by-case basis with prior authorization.

Approved returns are subject to:

  • 25% restocking fee
  • Return shipping and handling charges

We aim to resolve damage issues quickly and efficiently.

To submit a claim:

  1. Complete the Claim Form
  2. Upload clear photos of each affected item
  3. Submit within 10 days of receiving your order

Our Claims team will review your submission and respond within 3–5 business days.

Please note:

  • Only one claim may be submitted per invoice
  • Each item must be photographed individually (and as a group if multiple items are claimed)
  • Sagebrook Home | Elevarre reserves the right to offer a replacement, credit, or partial discount for saleable items

Not finding what you’re looking for?

Your questions, ideas, and concerns are very important to us.
Please fill out the contact form or reach out to our team directly by phone or email.
We’re here to help!

Contact Us

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