Sagebrook Home generally ships credit approved orders within 2 business days from the date the order is confirmed by Sagebrook Home. Order acknowledgements are prepared and emailed at the time of order placement. All orders meeting the minimum are shipped on pallets via common carrier. We reserve the right to select the carrier on any shipment unless a customer's preferred carrier is requested. All LTL shipping and handling charges from our dock are prepaid, FOB Summerville, SC. Fixed percentage on shipping is based on the full, original price of items before any discounts are applied.

Accessorial Services: Sagebrook Home’s flat-rate freight program is for standard commercial delivery only. Accessorial services, such as residential, non-business zone deliveries or white glove services (e.g. inside deliveries, re-deliveries, calls for appointments, lift gates, etc.) will incur additional charges above the flat freight rate. Please advise us when placing your order that you require additional accessorial services, and Sagebrook Home will prepay and bill you for the additional services. Accessorial services used without prior notification to Sagebrook Home will be billed separately.

Remote Locations: Remote locations which require unusually high freight costs are be excluded from this program . This should be a rare occurrence, and Sagebrook Home will notify you in advance should your shipping location be identified as being in a high-freight remote location.

Backorders: On occasion, we will have new items or items that sell out due to high demand creating backorders in our system. Sagebrook Home is committed to excellent customer service, so we apply the appropriate flat-rate freight percentages to backorders that meet the $500 minimum. Any orders that include a fragile LTL item, (such as furniture, mirrors, art, etc) must meet the $1,000 minimum. Original freight rate percentage will be honored.

Backorders below $500:

• If backorders not allowed, backorder will be deleted.
• If backorders are allowed, the order(s) will ship when it reaches the $500 threshold.

Mixed Pallets: These orders are not eligible for the flat-rate freight program. 

Flat-rate Freight: The flat-rate freight program is subject to change at the sole discretion of Sagebrook Home.

Time of Delivery: When accepting LTL shipments, please adhere to the following procedures in order to accurately accept your shipment.

• Count and confirm the number of cartons and/or items received at time of delivery.
• Record this number on the freight bill or delivery document and sign for the delivery.
• Inspecting each carton and/or item for damage in the presence of the delivery driver.
• Noting any overage, shortage, and/or damage on the freight bill or delivery document, with the acceptance of the delivering driver’s signature.
• Sagebrook Home must be notified immediately (within 10 days of receipt) if there is shortages or damages during delivery. Including photos of the pallet(s) and showing any damage to the shipment.
• Sagebrook Home cannot be held responsible for any damages or missing packages if not notated on the BOL in the presence of the delivery driver.
• Sagebrook Home has the right to deny any claims, if all of the above, mentioned shipping policies are not followed.

Freight Damages:
Freight damages and/or shortages must be well documented on the Bill of Lading (BOL) prior to accepting delivery. Please take photos the pallet if you suspect that it has been tampered with, stacked, or if the outside wrapping is disturbed or missing.  Sagebrook Home ships all pallets completely shrink-wrapped, with protective corners added.

All discrepancies and claims must be reported to Sagebrook Home immediately after receipt of goods.

Merchandise Damages:
Please complete the online Claim Form. Your claim form must be submitted within 10 days of receipt of goods. Photos of damages must be uploaded into the Claim Form per the UPLOAD FILES link at the bottom of the form. A photo of each item being claimed must be included with every claim form.

Claims may be denied if appropriate documentation and photographs are not provided. Only one claim per invoice will be accepted. Sagebrook Home reserves the right to deny or offer a percentage off for saleable items. For additional information concerning claims, please see Claim Form or email cs@sagebh.com.

Returns:
No returns or damaged merchandise will be accepted without a Return Authorization issued by our Customer Service Department. All returns for reasons other than shipping damage or manufacturer defect may be subject to a 25% restocking fee plus shipping and handling charges both ways. No longer wanted purchased goods with intent to be returned must be received back in original packaging and condition. The customer must notify Claims Department by emailing claims@sagebh.com of the request within 30 days of receiving.

Wholesale Prices:
Prices are listed by item number and priced in US dollars. Prices are subject to change without notice.

Minimum Order:
Dealer Accounts: $500

Designer Program: No minimums

Terms of Sale:
We accept Visa, Master Card, American Express, and Discover.  First orders are accepted on a prepaid or credit card basis only.  Prepaid orders require a check or wire transfer prior to shipment.  Credit card orders must include the account name, account number, billing address, and expiration date.  

Credit cards will be pre-authorized prior to preparing orders. Credit cards will be charged at time of shipment. Sagebrook Home does not accept C.O.D. shipments.

In the event a check is returned, a $25 processing fee will be assessed. The outstanding balance may be paid using a credit card, cashier’s check, or money order.

Net 30 Terms:
Net 30 terms are available to customers who submit an approved credit application with references and meet a minimum order of $3,000.

Online Accounts:
Registering online at SagebrookHome.com gives the user full access to the website for 60 days. If an order is not placed on or offline by the end of the 60 day period, the account will be closed and you will need to re-register.

International & Proforma Orders

International Orders:
All international orders are sold on an Ex Works (EXW) basis from our Summerville, South Carolina warehouse. Customers are responsible for arranging shipping with their own freight forwarder.

A 50% deposit or full payment is required before the order will be pulled and packed. Full payment is required before the order is released from our warehouse.

Payment Methods:
Payments for international orders may be made by credit card or bank transfer (wire).

• Credit card payments are not subject to additional service fees. 
• Wire transfers are subject to a $30 bank service fee.

Cancellations & Fees:
Orders that have already been packed and are subsequently canceled will incur a 25% restocking fee.

Proforma Orders:
Proforma orders are placed on hold for confirmation until payment is received. A deposit is required before the order will be processed.